NHTSA complaint: 2015 INDIAN SCOUT — SERVICE BRAKES
I APPLIED THE BRAKES TO SLOW QUICKLY AND THE REAR BRAKE WAS INOPERABLE. THE FRONT BRAKE LOCKED AND I SKIDDED INTO A GRASSY DITCH. THE BIKE LAID DOWN ON THE RIGHT SIDE. THERE WAS COSMETIC DAMAGE ON THE RIGHT SIDE OF THE BIKE BUT THE REAR BRAKE LEVER MOVES FREELY AND WHEN ACTIVATED, THE LEVER STICKS WITHOUT APPLYING THE BRAKE. PER THE DEALERSHIP, THE ROD PULLED THROUGH THE WASHER. THE DEALERSHIP SENT THE ENTIRE SYSTEM- MASTER CYLINDER, CALIPER, LINES, AND PEDAL- TO THE COMPANY AT THEIR REQUEST. THE COMPANY SAFETY DEPARTMENT CLAIMED THAT SINCE THERE WAS DAMAGE TO THE RIGHT SIDE OF THE BIKE, THE PEDAL WAS DAMAGED AND NOT FAULTY. THE DEALERSHIP HAD PERFORMED THE RECALL PREVIOUSLY AND IT HAD PASSED TO THE MANUFACTURER'S STANDARDS. THE DEALERSHIP HAD AT LEAST ONE OTHER CASE WITH THE SAME ISSUE- THE ROD PULLED THROUGH THE WASHER.
National Highway Traffic Safety Administration — Office of Defects Investigation