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2015 FOREST RIVER ROCKWOOD — ELECTRICAL SYSTEM

fire1 injured · 1205058 · 2015-08-02

Vehicle

Make
FOREST RIVER
Model
ROCKWOOD
Year
2015
Manufacturer
Forest River, Inc.
Component
ELECTRICAL SYSTEM
Miles at failure
15

Severity

Deaths
0
Injured
1
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

7/3/15 @ 3:30 AM MICROWAVE &A/C GOING OFF &ON.BREAKERS, FUSES, POWER SUPPLY @ CAMPER POWER DISTRIBUTION CENTER.CHECKED SURGE PROTECTOR @ POWER DISTRIBUTION SYSTEM, POWER CORD FOR CAMPER; ALL OK. CONDITIONS CONTINUED. RECHECKED BREAKERS OFF, ALL OK. CUT BREAKER GALLEY A/C ON TV WENT OFF. CUT GALLEY A/C BREAKER OFF & FIRE, SPARKS, SMOKE FROM TV FILLINGGALLEY. EXTINGUISH & DISCONNECTED POWER CORD TO TV. ALL 120 VOLT RECEPTACLES WERE BUZZING. CUT ALL BREAKERS OFF &DISCONNECTED ALL CORDS @ 8:00 AM CALLED CAMPING WORLD RV SALE REPORTED ISSUES MANAGER & SERVICE DEPT.@ 10:45 AM SERVICE TECHNICIANS TELL WAIT BY THE PHONE. TOTAL OF 5 HOURS LATER EDMOND CALLED BRING CAMPER TO CW 7/03/15 @ 6:50 PM EDMOND / EVAN I TOLD THEY HAVE 2 OPTIONS OUR MONEY BACK OR NEW CAMPER. GAVE 2ND BACKUP CAMERA FAILED TO WORK.MET W/ SALES MANAGER DANIEL KNIGHT EXPLAINED ALL & HAD 2 OPTIONS OUR MONEY BACK OR NEW CAMPER. WAS NOT INTERESTED WHAT WE SAID, A CONDESCENDING TONE STATING WAS ?NOT HIS PROBLEM WAS FOREST RIVERS PROBLEM? HAD TO GIVE THEM OPPORTUNITY TO FIX PROBLEM FIRST. OR COULD TRADE ANOTHER CAMPER,HAD TO KNOW PROBLEMS WERE BEFORE COULD MAKE OFFER. WE'RE NOT INTERESTED. OUR MONEY BACK OR NEW CAMPER. DANIEL, WE COULD TRY TO SUE MANY BEFORE US HAVE TRIED AND FAILED TOTALLY EXHAUSTED CUTS,SCRATCHESFROM FIRE.I LEAVE BEFORE COLLAPSED. TOLD SM DANIEL KNIGHT & SW EDMOND CONTACT ME JULY 6, 2015 W/ FINDINGS & SOLUTION, AS 7/2/15, 2015 IT'S BEEN 30 DAYS STILL HAVE NOT BEEN CONTACTED BY CAMPING WORLD. EL

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10745602
Machine
JSON-LD · Markdown