TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED, SMOKE EMITTED IN AND AROUND THE VEHICLE. THE SMOKE APPEARED FROM THE RACK ON THE DRIVER SIDE AND FLAMES EMITTED ON THE DRIVER SIDE HEAD RACK. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.