TL* THE CONTACT OWNS A 2013 CHEVROLET MALIBU. THE CONTACT'S VEHICLE CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE FRONT AND BACK OF THE HEAD, THE LOWER BACK, AND ACROSS THE CHEST THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. MA 10/15/2015 *CN