# 2004 TOYOTA MATRIX — STEERING
> NHTSA complaint `1220203` · 2015-09-18 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 2
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** No
## Vehicle
- **Make:** TOYOTA
- **Model:** MATRIX
- **Year:** 2004
- **Manufacturer:** Toyota Motor Corporation
- **Component:** STEERING
- **Miles at failure:** 174,250
- **Speed:** 50 mph
## Narrative
MY DAUGHTER SAID THE STEERING TOTALLY LOCKED WHILE BEING DRIVEN. HER & HER BOYFRIEND COULD NOT GET THE STEERING WHEEL TO TURN AT ALL. THEY WERE NOT SPEEDING BECAUSE IT WAS ON WET ROADS.  THEY BOTH SUFFERED MILD CONCUSSIONS & MY DAUGHTER HAS A SEVERE NECK SPRAIN.  AFTER SEEING THE CAR, IT WENT OFF THE ROAD & ROLLED 2 OR 3 TIMES IT'S TOTALED, I'M SURPRISED THEY'RE NOT IN ICU!   I DID SOME RESEARCH & ALMOST 1000 MATRIX'S HAVE HAD THIS HAPPEN!!  I DON'T KNOW WHY THERE ISN'T A RECALL. IT SEEMS TOYOTA ISN'T ALL THAT SAFE & DOESN'T CARE ABOUT IT'S CUSTOMERS AT ALL.
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*