TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. WHILE DRIVING 70 MPH, THERE WERE BLOCKS OF ICE ON THE ROAD THAT CAUSED THE CONTACT TO CRASH INTO A GUARDRAIL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO A DEALER AND REPAIRED, BUT THE DETAILS WERE UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,522.