NHTSA complaint: 2014 FORD FUSION — STEERING
MY SON AND HIS FRIEND WERE DRIVING HIS 2014 FUSION ON A TWO LANE ROAD THAT MAKES A 90 DEGREE TURN TO THE RIGHT WHEN HIS POWER STEERING WENT OUT. AS HE CAME TO THE TURN HE WAS UNABLE TO TURN THE WHEEL AND THE VEHICLE WENT STRAIGHT AND LEFT THE ROADWAY. THE VEHICLE STRUCK A SMALL TREE AND SUSTAINED MINOR DAMAGE TO THE DRIVER'S SIDE FRONT FENDER AND THE UNDER CARRIAGE OF THE VEHICLE. AN ACCIDENT REPORT WAS MADE. WE WERE ABLE TO DRIVE THE CAR HOME WITHOUT ANY POWER STEERING AND I TOOK IT TO THE DEALERSHIP THE NEXT DAY. THE DEALERSHIP INFORMED ME THAT THERE WAS NO RECALL FOR THE POWER STEERING ASSIST AND THAT THE COULD PUT THE VEHICLE ON A COMPUTER TO DETERMINE THE PROBLEM. HOWEVER, IT WOULD COST ME $135.00 PER HOUR FOR THE DIAGNOSIS AND IT COULD TAKE 2-6 HOURS. I WAS ALSO TOLD THAT IF THE POWER STEERING ASSIST MODULE NEEDED REPLACED IT WOULD COST APPROXIMATELY $2,000.00. THE VEHICLE HAS 50,000 MILES ON IT AT THIS TIME. I DROVE THE CAR BACK HOME AND CONTACTED FORD CUSTOMER SERVICE AND CUSTOMER RELATIONS. IT HAS BEEN PAST THE 15 WORKING DAY PERIOD FOR A REPRESENTATIVE TO CONTACT ME AND I HAVE STILL HEAR NOTHING FROM FORD. TODAY I HAD THE VEHICLE TOWED TO A REPAIR SHOP.
National Highway Traffic Safety Administration — Office of Defects Investigation