# 1994 FORD AEROSTAR — POWER TRAIN:AUTOMATIC TRANSMISSION
> NHTSA complaint `124513` · 1998-11-21 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** AEROSTAR
- **Year:** 1994
- **Manufacturer:** Ford Motor Company
- **Component:** POWER TRAIN:AUTOMATIC TRANSMISSION
- **Speed:** 65 mph
## Narrative
NOVEMBER 21, 1998  THIS COMPLAINT HAS ALREADY BEEN INVESTIGATED AND A RECALL HAS BEEN ORDERED.  WE HAD ALREADY REPAIRED OUR 1994 FORD AEROSTAR VAN BECAUSE IT BROKE DOWN ON OCTOBER 4, 1997.  WE SUBMITTED A REQUEST FOR REIMBURSEMENT ON  AUGUST 7, 1998.  AS OF NOVEMBER 21, 1998, WE HAVE NOT RECEIVED A REIMBURSEMENT CHECK.  IS THERE A WINDOW OF TIME FOR THE MANUFACTURER TO MAIL REIMBURSEMENT CHECKS?   I FEEL THAT FORD MOTOR COMPANY SHOULD REIMBURSE ME FOR EXPENSES INCURRED AS A RESULT OF THE DEFECT PLUS INTEREST AND LATE FEES FOR FAILING TO SEND A REIMBURSEMENT CHECK WITHIN A REASONABLE TIME (3 WEEKS).  I FEEL THAT $3,292.60 WOULD BE A FAIR REIMBURSEMENT AT THIS TIME.  FORD MOTOR CO. HAS BEEN COLLECTING INTEREST ON THE MONEY IT OWES ITS CUSTOMERS OR INVESTING IT.  SAFETY RECALL NUMBER:  97S83        CAMPAIGN # 97V204000  I SUBMITTED RECEIPTS TO:  STANLEY CARROLL                                       RADFORD FORD, INC.                                       6832 LEE HIGHWAY                                       RADFORD, VA 24141                                       (540) 639-3934  I HAVE CONTACTED THE FORD CUSTOMER ASSISTANCE CENTER 1-800-392-3673 SEVERAL TIMES AS WELL AS MR. CARROLL.  THEY PROMISE TO CHECK INTO THE PROGRESS OF MY REIMBURSEMENT AND CALL BACK.  THEY DO NOT CALL BACK.  THANK YOU IN ADVANCE FOR YOUR TIME AND CAREFUL CONSIDERATION OF MY MESSAGE.  SINCERELY,  CAROLYN C. MCCAIN (540) 731-1945  (H) (540) 674-4663  (W) CCMCCAIN@AOL.COM
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*