TL* THE CONTACT OWNS A 2013 MERCEDES BENZ GLK350. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CONTACT WAS INVOLVED IN A HEAD ON CRASH WITH ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. IT WAS UNKNOWN IF THE VEHICLE WAS DIAGNOSED HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.