TL* THE CONTACT OWNED A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THERE WAS A COMPLETE LOSS OF STEERING CONTROL CAUSING THE VEHICLE TO VEER OFF THE ROAD. AS A RESULT, THE CONTACT CRASHED THE PASSENGER'S SIDE OF THE VEHICLE INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED SEVERE NECK, CHEST, AND RIGHT ARM INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE SALVAGE FACILITY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. ...UPDATED 03-10-16 *BF *TR