NHTSA complaint: 1997 MERCURY TRACER — STEERING
STEERING, SHIMMERING LIKE THE FRONT END WAS OUT OF LINE, SERVICE ENGINE SOON LIGHT CAME ON AND WENT OFF 2 TIMES THIRD TIME WENT TO DIXIE AND SET UP TO HAVE IT CHECK SINCE THE LIGHT STAYED ON THIS TIME AND DID NOT GO BACK OFF. SEATBELT, WILL NOT LATCH AT TIMES I HAVE TO KEEP TRYING TO PRESS IN THE RELEASE BUTTON FOR IT TO FINALLY LOCK. AT TIMES WOULD COME OFF WHILE DRIVING. DIXIE SET UP AN APPOINTMENT 1 WEEK AFTER I WENT THERE TO HAVE ALL OF THE ABOVE CHECKED.DATE DIXIE MOTORS LOOKED AT CAR JULY 24,1998. KEEPED CAR ABOUT 7 HRS. TOLD ME THEY CLEANED SEATBELT, DID NOT TELL ME WHAT WAS WRONG WITH STERRING AND THE ONLY THING FIXED WAS SERVICE ENGINE LIGHT. ON JULY 30,1998 3 DAYS AFTER BRINGING MY CAR IN TO BE FIX THE STEERING GRAB TO RIGHT COMING OUT OF CURVE AND SEATBELT CAME OFF WHEN THE CAR HIT A POLE. INJURING MY ARM,NECK AND LOWER BACK. ALL HAVE HEALED EXCEPT MY ARM. CALL A FORD REPERSENTIVE THEY HAD THE CLAIM DIVIONS CALL ME. I WENT TO BRUMFIELD FORD IN AMITE SINCE I DO NOT TRUST THE DIXIE MOTOR. MR RAFF CALLED DIXIE MOTORS LAST WEEK THEY TOLD HIM I HAVE NEVER BROUGHT MY CAR IN TO BE SERVICE. I SHOWED MR. RAFF THE WORKORDER PAPER 42094 CUSTOMER#35145, HE DID NOT UNDERSTAND WHY THEY SAID I DID NOT BRING THE CAR THERE. I DO NOT KNOW WHAT TO DO ANYMORE, I HAVE A NEW CAR I'M AFRAID TO DRIVE PLEASE HELP. THANK YOU JANELLE NEGROTTO( DOT NUMBER: AP7JJKUU TIRE SIZE: P185/65R14 )
National Highway Traffic Safety Administration — Office of Defects Investigation