NHTSA complaint: 2007 CHEVROLET MALIBU — STEERING
IN OCTOBER OF 2015 I HAD PLACED A CALL TO A CHEVY DEALER IN MY AREA REGARDING A NOTICE I RECEIVED IN THE MAIL ABOUT MY VEHICLE. IT STATED THAT THE EPS ON MY 2007 CHEVY MALIBU COULD MALFUNCTION AT ANYTIME. WHEN I HAD RECEIVED THE LETTER IN THE MAIL, THE VEHICLE WAS HAVING ISSUES WITH THE STEERING, SUCH AS LOSING POWER STEERING AND THEN REGAINING IT WHEN THE VEHICLE WAS TURNED COMPLETELY OFF AND RESTARTED. I CONTACTED THE DEALER AS THE NOTICE STATES AND WAS TOLD THAT THE ISSUE WAS COVERED BY THE EXTENDED WARRANTY ISSUED BY GM, BUT SINCE THE EPS HAD NOT COMPLETELY QUIT WORKING THAT THERE WAS NOTHING THEY COULD DO AT THAT TIME. I WAS APPALLED, BUT CONTINUED DRIVING THE CAR AS IT WAS; WITH THE EPS GOING IN AND OUT. NOW, A FEW MONTHS LATER AND MORE MILES, THE EPS QUIT WORKING AS I KNEW IT WAS GOING TO WHILE I WAS DRIVING DOWN THE ROAD AT 45 MPH. I PULLED OVER AND CONTACTED THE DEALER AGAIN, AND WAS TOLD THAT MY VEHICLE IS NOW OVER THE ALLOWED MILEAGE TO FIX THIS ISSUE. WHEN I ORIGINALLY CONTACTED THEM TO FIX IT IN OCTOBER OF 2015 IT WAS UNDER 150,000 MILES AND COULD HAVE BEEN REPAIRED AT NO COST TO ME. NOW, IT IS COMPLETELY OUT AND I HAVE 160,000 MILES ON THE VEHICLE. GM IS REFUSING TO PAY FOR THIS ISSUE; WHICH AS I HAVE READ NUMEROUS PLACES, SEEMS TO BE A HUGE PROBLEM. I HAVE HAD SEVERAL MAJOR SPINE SURGERIES AND HAVE NOW HURT MY BACK TRYING TO STEER THE CAR WITHOUT THE EPS ENGAGED.
National Highway Traffic Safety Administration — Office of Defects Investigation