# 2011 JEEP GRAND CHEROKEE — UNKNOWN OR OTHER
> NHTSA complaint `1263896` · 2016-02-26 · Chrysler (FCA US, LLC)
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** JEEP
- **Model:** GRAND CHEROKEE
- **Year:** 2011
- **Manufacturer:** Chrysler (FCA US, LLC)
- **Component:** UNKNOWN OR OTHER
- **Miles at failure:** 29,000
## Narrative
I CUT MY THUMB & SCRAPED A KNUCKLE ON SOME VERY SHARP TRIM AROUND THE TOP OF THE CUP HOLDER WHEN I REACHED INSIDE IT IN A PARKING LOT.  THE BOTTOM OF THE TRIM HAD PULLED AWAY FROM THE SIDE AND WAS PROTRUDING AT AN ANGLE IN MORE THAN ONE SPOT INSIDE THE CUP HOLDERS.  I TOOK THE CAR BACK TO THE DEALERSHIP WHERE I HAD PURCHASED IT LESS THAN ONE MONTH PRIOR TO THE INCIDENT.  THEY SAID THE ENTIRE PIECE WHICH INCLUDED THE CUP HOLDERS, TRAY, & GEAR SHIFT WOULD HAVE TO BE REPLACED FOR $500 AND I WOULD HAVE TO PAY FOR IT SINCE THE EXTENDED WARRANTY I HAD PAID $2500 FOR DID NOT COVER IT.  SO I NOT ONLY GOT INJURED, BUT I'M STUCK WITH THE BILL AND CANNOT EVEN WORK WITH MY SPECIAL NEEDS CLIENT UNTIL IT GETS REPLACED SINCE I CAN'T PUT HIM IN A DANGEROUS SITUATION.  THIS JEEP ONLY HAD 28,232 MILES ON IT AND WAS IN GOOD SHAPE WHEN I BOUGHT IT ON 1/25/16, SO THIS NEVER SHOULD HAVE HAPPENED.  IF THE CUP HOLDERS COULD HAVE BEEN REMOVED AND REPLACED SEPARATELY, IT WOULD HAVE SAVED ME A LOT OF MONEY AND TAKEN A LOT LESS TIME FOR THE MECHANICS TO REPLACE THEM.  THIS WAS NOT THE KIND OF QUALITY I EXPECTED FOR A JEEP GRAND CHEROKEE.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*