# 2016 BUICK LACROSSE — SEATS
> NHTSA complaint `1270573` · 2016-03-25 · General Motors, LLC
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** No
## Vehicle
- **Make:** BUICK
- **Model:** LACROSSE
- **Year:** 2016
- **Manufacturer:** General Motors, LLC
- **Component:** SEATS
- **Miles at failure:** 412
## Narrative
RENTED AUTO FROM ENTERPRISE LEASING COMPANY OF ST. LOUIS, DROVE 412 MILES WITH THE SEAT HEATERS ON.  WHEN I GOT OUT OF THE CAR I FELT AN INTENSE BURNING SENSATION ON MY LOWER BACK.  BEFORE BED MY HUSBAND LOOKED AT IT AND SAID IT WAS VERY VERY RED.  I AM A BACK SLEEPER SO I HAD A VERY RESTLESS NIGHT.  BY THE NEXT MORNING THE RED SPOTS HAD BLISTERED AND ARE PAINFUL.  I CALLED GM CUSTOMER SERVICE TO REPORT THE INCIDENT AND THEY TOLD ME THAT I WOULD HAVE TO TALK TO ENTERPRISE LEASING COMPANY OF ST. LOUIS; WHICH IS JUST RIDICULOUS - ENTERPRISE DID NOT MAKE THE CAR!  EVENTUALLY I WAS GIVEN CASE NUMBER 8-1897481531.  I HAVE READ OTHER REPORTS OF GM BEING SUED FOR BURNS FROM SEAT HEATERS, GM SHOULD BE REQUIRED TO INSTALL A SAFETY FEATURE TO PROTECT CONSUMERS FROM THIS FEATURE.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*