NHTSA complaint: 2012 DODGE CARAVAN — ELECTRICAL SYSTEM
SPONTANEOUS COMBUSTION - WHILE STOPPED AT A TRAFFICLIGHT -- OF THE DRIVER-SIDE SWITCHBOX THAT CONTROLS THE WINDOWS, DOORLOCKS & OUTSIDE MIRRORS. FLAMES ERUPTED FROM THE ARMREST MAKING ESCAPE FROM VEHICLE DIFFICULT. FDNY WAS CALLED & EXTINGUISHED THE FIRE. THIS HAPPENED EARLY FRIDAY MORNING/SNOWING. INSURANCE COMPANY EXAMINED CAR & AUTHORIZED REPAIR. CHRYSLER SENT AN ENGINEERING SAFETY INSPECTOR WHO HAD VEHICLE TOWED TO A DODGE DEALERSHIP WHERE INVESTIGATION WAS PERFORMED. WE RECEIVED A "SAFETY RECALL NOTICE" [ P25/NHTSA 14V-234] LATER THAT SAME DAY. CHRYSLER HAS IGNORED MY CALLS & LIVE-CHATS FOR THE PAST MONTH. DEALERSHIP STILL HAS THE VEHICLE BUT CAN'T GET A RESPONSE FROM CHRYSLER EITHER. INCIDENT OCCURRED 4 WEEKS AGO! HAVE BEEN FORCED TO RENT A REPLACEMENT VEHICLE -- AT MY EXPENSE -- FOR TRANSPORTATION PURPOSES.
National Highway Traffic Safety Administration — Office of Defects Investigation