NHTSA complaint: 2007 GMC ENVOY — ELECTRICAL SYSTEM
ON SATURDAY 4/2/16 OUR AREA EASTPOINTE (DETROIT) MI A SNOW STORM WAS IN THE AREA. AS I ENTERED MY VEHICLE SNOW FELL ON THE DRIVERS SIDE WINDOW DOOR MODULE. I BUSHED OFF THE SNOW AND PROCEED TO DRIVE MY VEHICLE. AFTER ABOUT 5 MINUTES WHILE ON I-94 AT 70 MPH ALL FOUR POWER WINDOWS STARTED TO GO UP AND DOWN. AFTER TWO OR THREE TIMES OF THIS ACTION ALL FOUR WINDOWS STAYED IN THE DOWN POSITION. AT THAT TIME I NOTICED SPARKS AND SMOKE COMING FROM THE SWITCH POSITIONS ON THE MODULE. I PULLED OVER TO SIDE OF THE EXPRESSWAY AND SINCE THIS MODULE IS JUST A SNAP IN, I REMOVED IT AND DISCONNECTED THE CABLES. SINCE THE PASSENGER SIDE WINDOW WAS CONVENIENTLY DOWN AND MODULE WAS STILL SMOKING AND EMITTING SPARKS I TOSSED IT OUT THE WINDOW INTO THE SNOW. AFTER ABOUT FIVE MINUTES I RETRIEVED THE MODULE AND DROVE THE SECONDARY ROADS BACK HOME. PART NUMBER ON THE MODULE LABEL IS 25811557. I DID RECEIVE A RECALL ON THIS VEHICLE (12180) AND IT WAS TAKEN TO THE DEALER FOR REPAIR ON 04/11/13. THE WORK ORDER INDICATES THE RECALL WAS COMPLETED, BUT NO INDICATION OF WHAT WAS REPAIRED OR REPLACED. AFTER CONTACTING GM CUSTOMER SERVICE AND EXPLAINING WHAT HAPPEN (CASE NUMBER 8-1915535761). I RECEIVED A CALL FROM THE DEALER (ED RINKE). THE GENTLEMAN EXPLAINED THAT THE DRIVERS DOOR MODULE ON MY VEHICLE WAS ALREADY REPAIRED AND THAT RECALL 12180 DID NOT APPLY TO MY VEHICLE. SINCE THERE ARE A TOTAL OF FIVE RECALLS FOR THIS MODULE ON THE 2007 ENVOY'S I WOULD HOPE THAT THIS MODULE WOULD BE COVERED.
National Highway Traffic Safety Administration — Office of Defects Investigation