# 2016 VOLVO XC90 — SERVICE BRAKES
> NHTSA complaint `1278119` · 2016-04-26 · Volvo Car USA, LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLVO
- **Model:** XC90
- **Year:** 2016
- **Manufacturer:** Volvo Car USA, LLC
- **Component:** SERVICE BRAKES
- **Speed:** 20 mph
## Narrative
WHILE DRIVING ON A CITY STREET I PUT THE CAR IN ECO MODE. THE CAR WAS MOVING AT THE TIME. I NOTICED THAT THE CAR SEEMED TO BE DRIVING LOUDLY.  AS I TURNED LEFT, I SAW THE CAR WAS IN MANUAL MODE AND WAS IN FIRST GEAR. SO I TOOK MY FOOT OFF OF THE BRAKE TO SLOW DOWN THE CAR AND TRY TO PUT IT INTO DRIVE. AS I TRIED TO MOVE THE GEAR SHIFTER, THE CAR CAME TO A COMPLETE, SUDDEN STOP.  IT FELT LIKE ALL FOUR WHEELS WERE SUDDENLY AND IMMEDIATELY LOCKED.  I COULD NOT MOVE THEM, EVEN AS I HIT THE GAS.  I DID NOT SEE ANY INDICATION ON THE DASHBOARD THAT THE EMERGENCY BRAKE HAD BEEN ACTIVATED.  I HAD NOT FIDDLED IN ANY WAY WITH THE BUTTON THAT ALLOWS ME TO CHANGE TO ECO MODE OR WITH THE PARKING BRAKE. IN THE MOMENT IMMEDIATELY PRECEDING THE STOP, I HAD MY LEFT HAND ON THE STEERING WHEEL AND MY RIGHT HAND ON THE GEAR SHIFTER. THE PERSON BEHIND ME REAR-ENDED ME.  THE DAMAGE TO MY CAR WAS MINIMAL.  I HAD BEEN THE FIRST PERSON IN THE LINE TO TURN LEFT, SO THERE WAS NO ONE IN FRONT OF ME. I AM NOT SURE HOW I WAS ABLE TO GET THE CAR STARTED AGAIN. I THINK I TURNED THE STOP/START BUTTON A COUPLE OF TIMES.  I LATER ATTEMPTED TO RECREATE THE AUTOMATIC STOP. BEFORE MAKING A LEFT TURN, I PUT THE CAR INTO ECO MODE. AS I TURNED, I SLOWLY RELEASED THE GAS AND SLOWLY BRAKED.  THE CAR AGAIN CAME TO AN IMMEDIATE STOP, AS THOUGH ALL 4 WHEELS WERE LOCKED AT THE SAME TIME.  WHEN THEN HAPPENED, I MANAGED TO GET THE CAR GOING AGAIN, AND THE NEXT TIME I PUT MY FOOT ON THE BRAKE, THE CAR CAME TO A SCREECHING HAL
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*