TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 10 TO 15 MPH, THE PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION, BUT THEY COULDN'T AFFORD TO GO. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,610.