TL* THE CONTACT OWNS A 2006 DODGE CARAVAN. WHILE THE VEHICLE WAS AT A STOP LIGHT, A SECOND VEHICLE CRASHED INTO THE PASSENGER SIDE. THE CONTACT'S VEHICLE WAS PUSHED INTO A THIRD VEHICLE. DURING THE CRASH, THE FRONT END WAS SEVERELY DAMAGED BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A FRACTURED CERVICAL SPINE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 150,000.