I WAS DRIVING MY TRUCK IN THE PARKING LOT OF A SHOPPING CENTER. AS I WAS GOING THROUGH AN INTERSECTION THE STEERING COLUMN FELL DOWN CAUSING ME TO BE UNABLE TO TURN CAUSING A WRECK WITH ANOTHER VEHICLE. MY INSURANCE COMPANY WILL NOT PAY FOR REPAIRING THE STEERING COLUMN. TOYOTA HAS BEEN JERKING ME AROUND FOR 3 MONTHS. MY TRUCK HAS BEEN REPAIRED AS FAR AS BODY WORK BUT TOYOTA TELLS ME THAT I WILL RECEIVE A LETTER WITH THEIR DETERMINATION AS TO WHETHER THEY WILL REPAIR THE STEERING COLUMN. 4 WEEKS AGO THEY TOLD ME THAT I WOULD RECEIVE A LETTER. I AM STILL WAITING. WHEN I CALL THE PERSON IN CHARGE OF MY CASE AT TOYOTA (CASEY) HE NEVER RETURNS MY CALLS. MY CASE NUMBER IS 1603142032. CASEY'S NUMBER IS 800-331-4331.