# 2011 TOYOTA HIGHLANDER — SERVICE BRAKES
> NHTSA complaint `1297202` · 2016-07-11 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** TOYOTA
- **Model:** HIGHLANDER
- **Year:** 2011
- **Manufacturer:** Toyota Motor Corporation
- **Component:** SERVICE BRAKES
- **Miles at failure:** 64,300
- **Speed:** 80 mph
## Narrative
AT 8:00 AM ON 7/7/2016, MY SON WAS DRIVING MY HIGHLANDER 2011 TO WORK AT 80 M/H ON ROAD 287 IN NJ. THE VIN IS [XXX].  THE CAR IN FRONT OF MY SON WAS SLOWING DOWN. MY SON WAS TRYING TO BRAKE THE CAR TO SLOW DOWN. BUT,  THE ALL BRAKES STOPPED WORKING   AND THE DASHBOARD SCREEN DISPLAYING A WARNING MESSAGE "BRAKE: BRAKE MALFUNCTION". MY HIGHLANDER 2011 CRASHED INTO THE CAR IN FRONT OF IT.   MY CAR WAS JUST MAINTAINED ON 3/15/2106  AT TOWNE TOYOTA, LEDGEWOOD, NJ 07852.  ALL BRAKES WERE UPDATED.    PLEASE ADVISE ME WHO SHOULD TAKE THE RESPONSIBILITY FOR "BRAKE MALFUNCTION".      INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*