TL* THE CONTACT OWNS A 2015 KIA SPORTAGE. WHILE DRIVING APPROXIMATELY 20 MPH, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A CONCUSION, SPRAINED NECK, AND SPRAINED SHOULDER THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY HAD THE VEHICLE TOWED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT FURTHER INVESTIGATION WOULD BE PERFORMED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.