I WENT ALONE TO KOHLS ON ARIZONA AVE. I WAS ALMOST READY TO PARK AND ALMOST AT A STANDSTILL AND READY TO PUT THE CAR IN PARK. I REMEMBER PUTTING MY FOOT ON THE BREAK AND IT SEEMED STUCK AND A FEW SECONDS LATER I RECALL A SURGE OF ACCELERATION AND THE CAR WOULD NOT STOP EVEN AS I ATTEMPTED DESPERATELY TO PUT MY FOOT ON THE BRAKE TO STOP THE CAR. THE SURGE OF ENERGY SEEMED TO PULL-STEER MY CAR TO THE RIGHT AND IT HIT A PARKED CAR THAT WAS 3 SPOTS TO THE RIGHT AS THERE WERE NO CARS IN THE EMPTY PARKING SPOTS NEXT TO THIS CAR. MY CAR ALMOST WENT SIDEWAYS AND HIT THE CAR'S FRONT PASSENGER SIDE TIRE AREA AND DAMAGED IT PRETTY BADLY. I WAS NOT ABLE TO CONTROL THE CAR DURING THIS ACCIDENT. I AM CONCERNED THAT THIS WAS A MALFUNCTION OF THE BRAKE OR SOME OTHER OPERATING SYSTEM. I REVIEWED WITH MY INSURANCE CLAIMS AGENT RE: MY CONCERNS RE: A MALFUNCTION OF THE CAR BREAKS OR SOME OTHER SYSTEM; THEY TOOK CARE OF THE CLAIM BUT DIDN'T PROVIDE ANY GUIDANCE RE: HOW TO PURSUE MY CONCERNS RE; MALFUNCTION: I CALLED AMERICAN HONDA COMPANY ON JUNE 13TH AND FILED A COMPLAINT RE; THE ACCIDENT TO INFORM MY CONCERNS RE: A MALFUNCTION THAT I FEEL CAUSED THIS ACCIDENT. I WAS GIVEN A CASE # 04758407 AND TOLD THAT I WOULD BE ASSIGNED A CASE MANAGER WHO WILL CALL ME WITHIN 24HRS. I WAS CALLED BY STEVEN 310/783-2863 ON 6/14 AND LET ME KNOW HE WAS MY CASE MANAGER. IN SPITE OF MANY CALL TO SET UP AN APT TO HAVE MY CAR EVALUATED, I HAVE NOT YET RECEIVED A CALL BACK TO COORDINATE A TIME TO GET MY C