POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Miles at failure
6,000
Speed
2 mph
Severity
Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No
Narrative
I STARTED MY CAR AND STARTED OUT MY DRIVEWAY IN REVERSE. I FORGOT SOMETHING AND PULLED BACK IN TO MY DRIVE AND PLACE MY CAR IN PARK. MY DRIVEWAY IS LEVEL WITH NO INCLINE. I STEPPED OUT OF MY VEHICLE AND THE VEHICLE ROLLED FORWARD INTO A PLANTER IN MY DRIVE AND CAUSED ABOUT $1,200.00 IN DAMAGES. SHORTLY AFTERWARDS I RECEIVED THE S27 RECALL FOR THE POWER TRAIN: AUTOMATIC TRANSMISSION CONTROL MODULE (TCM,PCM). I CALLED FCM 1-800853-1403 AND WAS TOLD THAT THE DAMAGE WAS COVERED UNDER WARRANTY. CASE NUMBER[XXX]. I THEN TOOK IT TO THE DEALER AND WANTED TO SETUP A REPAIR DATE WERE UPON THE DEALER AGREED, THAT IT WAS A WARRANTY ISSUE BUT THAT FCA WOULD HAVE TO APPROVE THE REPAIR. [XXX], REPAIR MANAGER FOR HALL AUTO OF VIRGINIA BEACH, VA., CALLED FCA ON MY BEHALF AND WAS TOLD THAT MY INITIAL CALL TO FCA SHOULD HAVE BEEN SENT UP THE HIERARCHY AT FCA. FCA SENT A [XXX], I.C, TO MY HOME IN CHESAPEAKE, VA TO CONDUCT AND INVESTIGATION. [XXX]. AT THE TIME I TOLD HIM THAT I WANTED A COPY OF HIS REPORT. HE DID NOT SENT ME A COPY. I CALLED FCA AND THEY DECLINED. I RECEIVED A LETTER FROM FCA 25 JULY, RE: CAIR: [XXX] SUGGESTING I CALL MY INSURANCE COMPANY. THE LETTER WAS FROM A [XXX], SPECIAL INVESTIGATIONS, [XXX]. IT DISTURBS ME THAT THEY SENT OUT A CONTRACTED INVESTIGATOR AND THAT THEY MADE DECISIONS BASED ON HIS REPORTS AND WILL NOT MAKE THE REPORTS AVAILABLE TO ME. IT WAS SHEAR LUCK THAT THE VEHICLE ROLLED FORWARD MISSING PINNING ME TO THE PLANTER. I BELIEVE THAT FCA AND THE