I GOT AN ACCIDENT ON 06/30/2016 AND STILL WAITING FOR MY HONDA PILOT 2012 AIRBAG (PASSENGER SIDE) SINCE MONTH AND A HALF. I OPENED A CASE WITH AMERICAN HONDA TO PROVIDE ME AN ALTERNATIVE TRANSPORTATION AS THEY ARE NOT ABLE TO DELIVER THE AIRBAG WITHIN REASONABLE TIMEFRAME BUT IT ENDED UP WITH A MOMENT OF DISAPPOINTMENT. AFTER THREE WEEKS OF HASSLE, THE AMERICAN HONDA SAID WE CANNOT PROVIDE YOU ALTERNATE TRANSPORTATION AS THE AIR BAG IS NOT PART OF RECALL. HOWEVER, THE CASE MANAGER SAID "THE PART IS ON CRITICAL BACKORDER, IT'S ON THE HIGHEST LEVEL AND THERE IS NO ETA". THE DISAPPOINTMENT DOES NOT END HERE! I ASK THE CASE MANAGER TO SEND ME THIS DECISION IN BLACK AND WHITE SO I CAN DISCUSS THIS MATTER WITH LEGAL EXPERTS BUT ALL I HEAR NO, THEY ARE NOT ALLOWED TO DO SO. MOREOVER, I ASKED AMERICAN HONDA TO TALK TO SUPERVISOR OF MY CASE MANAGER AND ITS ALMOST A WEEK SINCE I AM WAITING, WAITING AND WAITING. JUST SO YOU KNOW, FOR ME IT'S A BIG WASTE OF TIME AND I FOUND HONDA SERVICE REPS REALLY UNPROFESSIONAL.