# 2011 VOLKSWAGEN ROUTAN — POWER TRAIN
> NHTSA complaint `1328806` · 2016-10-25 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 15
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** ROUTAN
- **Year:** 2011
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** POWER TRAIN
- **Miles at failure:** 3,723
## Narrative
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*