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2015 TOYOTA HIGHLANDER — SERVICE BRAKES

crash · 1330577 · 2016-11-01

Vehicle

Make
TOYOTA
Model
HIGHLANDER
Year
2015
Manufacturer
Toyota Motor Corporation
Component
SERVICE BRAKES
Miles at failure
8,000
Speed
3 mph

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

HAD A PROBLEM WITH A 13 MO. OLD HIGHLANDER(STILL UNDER WARRANTY). WAS BACKING INTO MY GARAGE WHEN THE BRAKE PEDAL SUDDENLY BROKE(RUBBER PIECE FELL OFF). IT CAUSED MY FOOT TO SLIP OFF THE BRAKE AND CONSEQUENTLY BACKED INTO A REFRIGERATOR WE HAD IN THE GARAGE. IT RUINED THE REFRIGERATOR AND DAMAGED THE BACK OF THE HIGHLANDER($1000+) WORTH OF DAMAGE. FILED A CLAIM WITH TOYOTA(CORPORATE) AND COOPERATED FULLY WITH THEIR INVESTIGATION. AFTER 4 MOS. OF GETTING NOTHING BUT A RUN AROUND FROM TOYOTA FINALLY GOT THEIR ANSWER TO THE PROBLEM. THEY SAID THE VEHICLE WAS FINE(WHY THEN DID THE BRAKE PEDAL FALL APART?) AND THAT THEY DIDN'T CARE AT ALL ABOUT MY PROBLEM. THEY ALSO DIDN'T ANSWER WHY THE BRAKE PEDAL FELL APART IF 'ALL WAS FINE' AS THEY ASSERTED. KIND OF LIKE WHAT TOYOTA DID 6 OR 7 YEARS AGO WHEN THE ACCELERATOR PROBLEM FIRST SHOWED UP. BACK THEN THEIR FIRST REACTION WAS TO BLAME TH VICTIMS(OWNERS) FOR CAUSING THE PROBLEM!! I SUGGEST TO OTHERS TO NOT BUY A TOYOTA. AS MY PROBLEM SHOWS, IF AN UNUSUAL PROBLEM HAPPENS THEY WILL NOT STAND BEHIND THEIR VEHICLE OR DESIGN!!

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10920473
Machine
JSON-LD · Markdown