# 2016 TESLA MODEL S — SERVICE BRAKES
> NHTSA complaint `1332483` · 2016-11-08 · Tesla, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** TESLA
- **Model:** MODEL S
- **Year:** 2016
- **Manufacturer:** Tesla, Inc.
- **Component:** SERVICE BRAKES
- **Miles at failure:** 500
- **Speed:** 30 mph
## Narrative
THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT.  THIS REPORT HAS JUST BEEN POSTED ON THE TMC FORUM.  HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/AUTOPILOT-CRASH-TODAY-TESLA-RESPONSE-LESS-THAN-STELLAR.80594/        I I TOOK MY FRIEND TO A LOCAL TESLA STORE AND WE WENT FOR A DRIVE. AP WAS ENGAGED. AS WE WENT UP A HILL, THE CAR WAS NOT SLOWING DOWN APPROACHING A RED LIGHT AT 50 MPH. THE SALESPERSON SUGGESTED THAT MY FRIEND NOT BRAKE, LETTING THE SYSTEM DO THE WORK. IT DIDN'T. THE CAR IN FRONT OF US HAD COME TO A COMPLETE STOP. THE SALESPERSON THEN SAID, "BRAKE!". FULL BRAKING DIDN'T STOP THE CAR IN TIME AND WE REAR-ENDED THE CAR IN FRONT OF US HARD. ALL AIRBAGS DEPLOYED. THE CAR WAS TOTALED.  I MENTION THIS FOR THE OBVIOUS REASON THAT AP ISN'T AUTONOMOUS AND IT MAKES SENSE TO HAVE NEW DRIVERS USE THIS SYSTEM IN VERY RESTRICTED CIRCUMSTANCES BEFORE ACTIVATING IT IN A BUSY URBAN AREA.    THE SALESPERSON WAS UNDERSTANDING AND APOLOGETIC. WHEN I CALLED   TO MAKE SURE IT WAS CANCELLED, THEY SAID THEY WERE AWARE OF MY SALESPERSON'S NOTES IN THE SYSTEM, BUT DIDN'T MENTION IT UNTIL I ASKED AND ONLY AFTER ASKING MY WHY I CANCELED. THEY PROMISED TO SEND ME AN EMAIL CONFIRMATION OF THE CANCELLATION. IT DIDN'T ARRIVE. THIS EVENING I RECEIVED A CALL FROM TESLA. THEY WANTED TO KNOW IF I WANTED TO CANCEL(!). THE PERSON WAS TOTALLY UNINTERESTED IN THE CRASH, EVEN AFTER I ASKED IF SHE KNEW ABOUT IT (FROM THE SYSTEM NOTES). TOTALLY FLAT. THEY SENT ME A CANCELLATION EMAIL, BUT DIDN'T SPECIFY THAT THE D
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*