TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE STATIONARY, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, UPPER BACK, AND NECK THAT REQUIRED MEDICAL ATTENTION. THE CONTACT DROVE THE VEHICLE HOME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000. UPDATED 02/07/2017*CT *CN