NHTSA complaint: 2004 MERCURY MOUNTAINEER — AIR BAGS
MY SON WAS DRIVING TO WORK ON AUGUST 6, 2015. SOMETHING HAPPENED, AND HE RAN OFF THE ROAD AND HIT A TREE. AT THAT POINT THE AIRBAG COVER FLEW TOTALLY OFF, INSTEAD AND FALLING DOWN AS IT IS SUPPOSED TO. THE COVER ITSELF GASHED MY SONS FOREHEAD FROM LEFT TO RIGHT, AND HE LOST HIS RIGHT EYE. THIS IS A TERRIBLE ACCIDENT. THE AIRBAGS CAME OUT SO FAST THAT THEY HAD BURN MARKS ON THEM. THESE AIRBAGS WERE SUPPOSED TO SAVE PEOPLES LIVES INSTEAD OF MANGLING THEIR FACES. SOMEONE NEEDS TO BE RESPONSIBLE FOR THIS HORRIFIC ACT....01/04/17 *BF *TR *CN
National Highway Traffic Safety Administration — Office of Defects Investigation