TL* THE CONTACT OWNS A 2016 NISSAN ALTIMA. WHILE THE CONTACT'S VEHICLE WAS STOPPED IN TRAFFIC ON THE FREEWAY, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE SEAT BELT FAILED TO RETRACT PROPERLY. AS A RESULT, THE CONTACT SUSTAINED WHIPLASH TO THE NECK AND INJURIES TO THE LOWER BACK AND SHOULDER, WHICH REQUIRED MEDICAL ATTENTION. THE FRONT PASSENGER SUSTAINED LOWER BACK INJURIES AND THE REAR PASSENGER SUSTAINED LOWER BACK INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED, BUT WAS TAKEN TO AN INDEPENDENT MECHANIC FOR THE BODY DAMAGE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.