# 2015 LAND ROVER RANGE ROVER EVOQUE — SERVICE BRAKES
> NHTSA complaint `1343979` · 2016-12-28 · Land Rover
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** LAND ROVER
- **Model:** RANGE ROVER EVOQUE
- **Year:** 2015
- **Manufacturer:** Land Rover
- **Component:** SERVICE BRAKES
- **Miles at failure:** 40,600
- **Speed:** 15 mph
## Narrative
TAKATA RECALL, ON THURSDAY , 7-7-16 I TOOK MY VEHICLE IN FOR ITS 40,000 MILE CHECK UP/OIL CHANGE/UPDATE.  LAND ROVE/ NIELLO IN ROCKLIN, CA KEPT MY CAR DUE TO ADDITIONAL NEEDS SUCH AS ECO STOP MALFUNCTION.  WHEN RETURNING THE RENTAL ON WEDNESDAY THE 13TH THE SERVICE MANAGER [XXX] HAD ME PAY AND SIGN MY 5 PAGE RECEIPT/ INSPECTION.  AT THIS TIME [XXX] MENTIONED THAT THE BRAKES WERE GETTING LOW AND NEEDED TO BE CHANGED FOR NEW BRAKES OR THE CALIBERS/ROTORS COULD DAMAGE, WHICH IS NOT COVERED BY WARRANTY. THE DEALERSHIP HAD 3 WHOLE BUSINESS DAYS TO INFORM ME ABOUT BRAKE PADS BEING LOW BUT FAILED TO DO SO IN A TIMELY MANNER. THEN WHEN CHECKING OUT THEY TOLD ME I COULD HAVE THE BRAKES REPLACED IN MY HOMETOWN PROVIDING ME THE PARTS NUMBER.  THE VERY NEXT MORNING I WAS DRIVING IN MOTION ESTIMATING 15 MPH. ON A 25 MPH STREET I LIVE ON, DEGARMO AND ESPLANADE.  I TRIED TO PRESS THE BRAKES BUT NOTHING HAPPENED THE BRAKE WENT TO THE FLOOR.  IMMEDIATELY I HAD LES SCHUAB TIRES MEASURE THE BRAKE/ROTORS/CALIBERS. THE TIRE CENTERS MEASUREMENTS DIFFERED THE SERVICE DEPARTMENT AT ROCKLIN.   MANAGER FROM LES SHCUAB TOLD ME THESE PARTS HAPPEN OVER TIME NOT RESULTING FROM A SUDDEN CRASH.  I COPIED THE MEASUREMENTS AND ASKED LAND ROVER ROCKLIN AND THE CUSTOMER SERVICE DEPARTMENT OF NORTH AMERICA TO SEE THE DIFFERENCE IN MEASUREMENTS SINCE IT CAUSED MY CRASH AND I PAID OUT OF WARRANTY FOR EVERYTHING WHICH SHOULD HAVE BEEN COVERED.  THEY TURNED DOWN THE OFFER TO REVIEW MY PAPERWORK.  SINCE THE CRASH THE
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*