# 2010 FORD ESCAPE — VISIBILITY:GLASS, SIDE/REAR
> NHTSA complaint `1345054` · 2016-12-31 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** Yes
- **Vehicle towed:** Yes
## Vehicle
- **Make:** FORD
- **Model:** ESCAPE
- **Year:** 2010
- **Manufacturer:** Ford Motor Company
- **Component:** VISIBILITY:GLASS, SIDE/REAR
- **Miles at failure:** 65,000
- **Speed:** 20 mph
## Narrative
I SENT THIS EMAIL TO FORD    IN SEPTEMBER 2014 I WAS IN AN AUTO ACCIDENT WHERE BY ANOTHER VEHICLE HIT A DEER WHICH LANDED ON THE DRIVER SIDE WINDOW WHICH SHATTERED INTO THOUSANDS OF TINY SHARDS OF GLASS.   FOR OVER 2 YEARS,  I HAVE BEING DEALING WITH THOUSANDS OF TINY SHARDS EMBEDDED THROUGH OUT MY BODY (FACE, LIPS, HANDS, ARMS, LEGS, NECK, CHEST) WHICH OVER TIME ARE WORKING THEIR WAY OUT.  IT IS VERY PAINFUL AND LEAVING SCARS AND DISRUPTING MY SLEEP ON A REGULAR BASIS.   WHEN THE VEHICLE WAS REPAIRED, I TURNED ON THE HEAT FOR THE FIRST TIME AND HUNDREDS OF SHARDS OF GLASS BLEW OUT THE HEATER VENTS.  MY VEHICLE VIN NUMBER IS [XXX].  I THINK YOU SHOULD TEST THE WINDSHIELDS OF SIMILAR CARS FROM THAT LOT TO MAKE SURE THE SAFETY GLASS WAS PROPERLY KILNED OR WHATEVER TREATMENT PROCESS SO THAT OTHERS DO NOT POTENTIALLY EXPERIENCE THE SAME INCIDENT.    I QUESTION ALSO IF THE IMPACT EXPLODED THE GLASS IN A SIMILAR WAY THE REAR WINDOW HATCH GLASS THAT IS FREQUENTLY FOUND ON-LINE AND IF THE MANUFACTURER OF THE WINDSHIELDS HAD SOME TYPE OF QUALITY CONTROL ISSUE.  AT A LOST OF WORDS GIVEN THIS IS THE SECOND EMAIL I AM SENDING TO YOUR CORPORATION REGARDING THIS INCIDENT.  I CAN BE REACHED AT     INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*