# 2016 TESLA MODEL X — WHEELS
> NHTSA complaint `1347907` · 2017-01-11 · Tesla, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** TESLA
- **Model:** MODEL X
- **Year:** 2016
- **Manufacturer:** Tesla, Inc.
- **Component:** WHEELS
- **Miles at failure:** 3,000
- **Speed:** 60 mph
## Narrative
THE CAR WAS ON AUTOPILOT. MY MODEL X AUTOPILOT RAN OVER A RECLINER AT 60M/H  THAT WAS IN THE MIDDLE OF THE HIGHWAY. IT WAS AROUND 6 PM, WEATHER WAS NICE AND CLEAR.  I TRIED TO AVOID IT BY MOVING TO RIGHT LANE BUT IT HIT THE DRIVER SIDE OF THE FRONT OF CAR CAUSING MINOR DAMAGES TO CAR. I TRIED TO REACH OUT TO TESLA CUSTOMER SERVICE BUT THEY TOLD ME [4 OR 5 TIMES]  THAT SOMEONE WILL CONTACT ME AND NO ONE EVER DID. EVERYTIME I TALKED TO TESLA [BY PHONE AND EMAIL] THEY ASK ME FOR MORE INFORMATION AND THEN TELL ME SOMEONE WILL CALL YOU BACK. I WANTED TO KNOW WHY DIDN'T THE CAR SLOW DOWN OR EVEN CHANGE LANES AND HOW CAN I AVOID THIS IN FUTURE SPECIALLY THAT I USE THIS CAR FOR MY 2 KIDS. I HAD BEEN TRYING TO REACH OUT TO TESLA SINCE OCTOBER 2016.  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*