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2009 MERCEDES BENZ ML350 — AIR BAGS

1 injured · 1352588 · 2017-01-30

Vehicle

Make
MERCEDES BENZ
Model
ML350
Year
2009
Manufacturer
Mercedes-Benz USA, LLC
Component
AIR BAGS
Miles at failure
40,000
Speed
15 mph

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
Yes
Vehicle towed
No

Narrative

TAKATA RECALL. I HAVE BEEN CORRESPONDING WITH THE LOCAL DEALER (FRESNO CALIFORNIA) AND THE NATIONAL OFFICE SINCE I RECEIVED THE NOTICE IN MAY 2016. WE HAVE BEEN VERY RELUCTANT TO DRIVE THE CAR FOR FEAR OF "SERIOUS INJURY OR DEATH" AS STATED IN THE NOTICE. WHEN I CALL THE LOCAL DEALER, THEY SAY WE HAVE TO GO TO HEADQUARTERS AND DENY ANY RESPONSIBILITY--VERY UNHELPFUL. ALSO NOTE THAT THIS CAR EXPERIENCED A FAULTY AIRBAG DEPLOYMENT ABOUT 2 YEARS AGO (BEFORE THE RECALL) AND MERCEDES FIXED THE PROBLEM AT NO CHARGE. MY DAUGHTER WAS INJURED IN THE INCIDENT, BUT HER INJURIES DID NOT SURFACE UNTIL AFTER MERCEDES HAD US SIGN A SETTLEMENT AGREEMENT. HER HEARING AND EQUILIBRIUM HAS BEEN IMPAIRED FROM THE EXPLOSION OF THE AIRBAG ON THE DRIVER'S SIDE WHEN SHE BUMPED A CURB AT A SLOW SPEED AND THEY DEPLOYED. ALL OF THAT INFORMATION WOULD BE IN MERCEDES FILES--WE HAVE COPIES. WE HAVE BEEN ADVISED BY LEGAL COUNSEL THAT WE SHOULD PURSUE AN ACTION AGAINST MBUSA AND OUR LOCAL DEALER--MAYBE THIS IS WHY THEY (MERCEDES) DON'T WANT TO TALK TO US OR HELP US. WE HAVE HAD TO RENT, BORROW, OR GO WITHOUT ALTERNATE TRANSPORTATION BECAUSE WE (MYSELF AND MY DAUGHTER) ARE FEARFUL OF ANOTHER IMPROPER (OR PROPER) DEPLOYMENT. FINDING OTHER TRANSPORTATION HAS COST US MONEY. WE HAVE KEPT TRACK OF THE EXPENSES AND THE LOSS OF TIME. WE NEED THIS CAR FOR TRANSPORTATION TO WORK AND EVERYWHERE ELSE. WE WOULD APPRECIATE A SPEEDY RESOLUTION TO THIS PROBLEM. WE REALLY DON'T WANT TO SUE. THANK YOU. *TR

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10948592
Machine
JSON-LD · Markdown