← NHTSA complaints

2014 JEEP GRAND CHEROKEE — ELECTRICAL SYSTEM

fire · 1354888 · 2017-02-09

Vehicle

Make
JEEP
Model
GRAND CHEROKEE
Year
2014
Manufacturer
Chrysler (FCA US, LLC)
Component
ELECTRICAL SYSTEM
Miles at failure
30,000
Speed
35 mph

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

THE ALTERNATOR STARTED SMOKING AFTER DRIVING IT 1/4 MILE AND THEN STOPPING. ALTERNATOR WAS SMOKING WHILE THE VEHICLE WAS IN MOTION. ALTERNATOR CONTINUED TO SMOKE AFTER THE VEHICLE STOPPED. THE ALTERNATOR TURNED A CLOUDY BLACK BECAUSE OF THE SMOKE AND THE CAR SUDDENLY DID NOT WORK. VEHICLE WAS TOWED (FOR FREE) TO RAF'S AUTO REPAIR IN KAPOLEI, HI AND FIXED. THE MECHANIC SAID THAT THE ERROR CODE FOR THE JEEP STATED THAT THE ALTERNATOR SUDDENLY FAILED FOR UNKNOWN REASONS. MOST LIKELY A FAULTY ALTERNATOR. THE GRAND TOTAL TO FIX THIS ISSUE WAS $863. I CALLED CHRYSLER TO SEE IF MY VEHICLE HAD A FAULTY ALTERNATOR RECALL. IT DID NOT. SO I COULD NOT GET IT FIXED BY CHRYSLER. I GATHER FROM THE 10 RECALLS ON MY VEHICLES YEAR MAKE AND MODEL GROUP, THAT THIS ALTERNATOR WAS A FACTORY DEFAULT AND I SHOULD NOT BE PAYING FOR IT. THIS ISSUE SHOULD BE TAKEN INTO CONSIDERATION BY CHRYSLER COMPANY AND I BELIEVE THAT CHRYSLER SHOULD PAY FOR THIS REPAIR BILL.

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10953654
Machine
JSON-LD · Markdown