# 2004 BMW 525I — SEATS
> NHTSA complaint `1355714` · 2017-02-13 · BMW of North America, LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** BMW
- **Model:** 525I
- **Year:** 2004
- **Manufacturer:** BMW of North America, LLC
- **Component:** SEATS
- **Miles at failure:** 118,000
- **Speed:** 55 mph
## Narrative
LITERALLY A COUPLE WEEKS AGO MY DRIVERS SIDE SEAT CAUGHT ON   FIRE BURNING A VERY DEEP HOLE THROUGH TO THE FRONT   OF THE SEAT AND BURNING A HOLE IN MY JACKED    THEN   BURNING MY SKIN.    IMMEDIATELY I NOTIFIED BMW WHO WAS EXTREMELY ACCOMMODATING   EVEN HELPING  ME SCHEDULE A REPAIR APPOINTMENT..  THEN THE DEALERSHIP CLOSEST TO ME CALLED ME AND   TOLD ME THEY DIDN'T DO RECALLS AND THEY COULDN'T ASSIST ME.  AFTER BMW NORTH AMERICA AUTHORIZED THIS.  I HAD AN EXTRA VEHICLE UNTIL LAST WEEK  WHEN MY DAUGHTER BROUGHT   OUR BMW X3 TO COLLEGE WITH HER.  THEY HIGHLY SUGGESTED WE NOT USE THE VEHICLE UNTIL ITS REPAIRED   THE SEAT HEATER KEEPS INTERMITTENTLY GOING OFF AND WON'T TURN OFF  AND THEN IT STARTS BURNING .  I'VE BEEN AFRAID OF DRIVING IT BECAUSE OF THE FRIGHTENING BURNING   SMELL.    I WOULDN'T BE WRITING U IF I WASN'T BETWEEN A ROCK AND A HARD   PLACE BY BMW .  NOW I'M WITHOUT TRANSPO AND I HAVE A CHILD WITH EPILEPSY WHO I NEED ADEQUATE RELIABLE TRANSPORTATION FOR.  IT DIFFICULT BEING TOLD YES BY    BMW NORTH AMERICA THEN THE DEALER WON'T ACCOMMODATE YOU UNLESS YOU CONSIDER REPLACING YOUR VEHICLE WITH A NEW BMW!  I AM VERY UPSET AND DISAPPOINTED WITH W
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*