TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE DRIVING 40 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE AND THE STEERING SEIZED. AS A RESULT, THE CONTACT COLLIDED WITH A CURB. THE AIR BAGS DID NOT DEPLOY. THE DRIVER HAD MEMORY LOSS AND PAIN IN THE HANDS, BACK, AND LEGS. THE REAR SEAT PASSENGER SUSTAINED INJURIES TO THE NECK, BACK, AND HEARING LOSS IN BOTH EARS. MEDICAL ATTENTION WAS RECEIVED. THE INJURIES TO THE OCCUPANTS IN THE OTHER VEHICLE WERE UNKNOWN. THE CONTACT WAS UNAWARE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS 100,000.