NHTSA complaint: 2014 CHEVROLET CRUZE — STEERING
MY WIFE HAD COME BACK FROM A DR. APPT. APPROX. 52 MILES AWAY FROM HER PLACE OF EMPLOYMENT ON MONDAY 5/15/17 AT APPROX. 1:15PM. AS SHE APPROACHED HER EMPLOYMENT, SHE MADE A LEFT TURN ON A SIDE STREET THAT SEPARATES TWO AUTO DEALERSHIPS, WHERE EMPLOYEES PARK ON THE SIDE OF THE STREET. SHE NOTICED AN EMPTY PARKING SPOT ON THE OPPOSITE SIDE OF THE STREET AND DECIDED TO MAKE A U-TURN TO PARK THERE. AS SHE SLOWED DOWN TO ATTEMPT THE U-TURN, SHE MADE A SLIGHT LEFT TO BEGIN THE U-TURN AND AT THAT MOMENT ALL THE VEHICLE'S WARNING LIGHTS ON THE DASH LIT UP, THE MESSAGE CENTER SCREEN LOCATED AT THE CENTER OF THE CLUSTER ON THE DASH READ "STABILINK SYSTEM DISABLED" AND HAD LOST ALL POWER STEERING. UPON LOSING STEERING, THE STEERING WHEEL SNAPPED BACK AND BROKE HER WRIST IN TWO PLACES. THE LOSS OF STEERING RESULTED IN OUR VEHICLE SLIGHTLY IMPACTING THE VEHICLE PARKED TO HER IMMEDIATE RIGHT. I (HER HUSBAND) ARRIVED LITERALLY MINUTES AFTER THE LOSS OCCURRED, TRIAGED HER ARM AND NEEDED TO MOVE THE VEHICLE OUT OF THE STREET. UPON ENTERING THE VEHICLE, IT WAS STILL RUNNING AND HAD NOTICED ALL THE DASH AND VEHICLE WARNING LIGHTS ON, INCLUDING THE "STABILINK DISABLED" MESSAGE ON THE DASH. AS I BEGAN TO DRIVE IT APPROX. 20 YARDS TO AN EMPTY PARKING SPACE, THE VEHICLE HAD NO POWER STEERING YET IT WAS RUNNING. APPROX. 9 HOURS LATER, I HAD GONE BACK TO THE VEHICLE TO ATTEMPT TO DRIVE IT TO A LOCAL BODY SHOP TO STORE IT AND UPON STARTING THE VEHICLE, ALL SYSTEMS WERE RUNNING AGAIN, NO WARNING LIGH
National Highway Traffic Safety Administration — Office of Defects Investigation