# 2011 LINCOLN MKZ HYBRID — STEERING
> NHTSA complaint `1393649` · 2017-07-20 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** LINCOLN
- **Model:** MKZ HYBRID
- **Year:** 2011
- **Manufacturer:** Ford Motor Company
- **Component:** STEERING
- **Miles at failure:** 76,000
- **Speed:** 20 mph
## Narrative
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. WHILE DRIVING 20-30 MPH ON THREE OCCASIONS, THE POWER STEERING FAILED WITHOUT WARNING AND THE VEHICLE CRASHED INTO A CURB. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO CARMAN FORD LINCOLN (LOCATED AT 193 S DUPONT HWY, NEW CASTLE, DE 19720, PHONE: (302) 323-2300) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A WEEK LATER. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED CASE NUMBER: CAS12753414. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*