# 2013 MERCEDES-BENZ C300 — SERVICE BRAKES
> NHTSA complaint `1403326` · 2017-08-25 · Mercedes-Benz USA, LLC
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** MERCEDES-BENZ
- **Model:** C300
- **Year:** 2013
- **Manufacturer:** Mercedes-Benz USA, LLC
- **Component:** SERVICE BRAKES
- **Miles at failure:** 19,000
## Narrative
ON 09-12-16 I WAS INVOLVED IN A REAR END COLLISION (35+ MPH).   I WAS STOPPED IN TRAFFIC (INTERSTATE HIGHWAY). MY VEHICLE WAS IN ECO MODE AND THE VEHICLE'S BRAKE HOLD FEATURE WAS ACTIVATED, THE BRAKE WAS FULLY ENGAGED/PRESSED, AND HOLD WAS DISPLAYED ON THE FORWARD INSTRUMENT CLUSTER. WHILE STOPPED, ANOTHER VEHICLE STRUCK MY VEHICLE FROM THE REAR. MY VEHICLE'S NECK-PRO RETRAINT SYSTEM ACTIVATED AND THE HAZARDS ACTIVATED. NO AIR BAGS WERE DEPLOYED. HOWEVER, A FEW SECONDS AFTER THE ACCIDENT, THE BRAKE HOLD FEATURE DEACTIVATED AND MY VEHICLE BEGAN TO ROLL INTO RUSH HOUR TRAFFIC. AFTER ACTIVELY PUMPING THE BRAKES, TO NO AVAIL, I INITIATED AN OFFENSIVE MANEUVER AND SWERVED THE VEHICLE OFF OF THE HIGHWAY AND ONTO UNPAVED SIDE ROAD/SHOULDER. MY VEHICLE CONTINUED TO ROLL FORWARD AND ONLY STOPPED AFTER I FULLY PRESSED/ENGAGED THE EMERGENCY BRAKE.   IS DEACTIVATING BRAKE HOLD IN A REAR END COLLISION A DESIGN FLAW, OR IS THIS THE INTENDED FUNCTION?
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*