# 2009 VOLKSWAGEN JETTA — SERVICE BRAKES
> NHTSA complaint `1404130` · 2017-08-28 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** JETTA
- **Year:** 2009
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** SERVICE BRAKES
- **Miles at failure:** 130,890
- **Speed:** 5 mph
## Narrative
I PURCHASED THIS 2009 JETTA VW USED FROM MY DAUGHTER.  SHE WAS ORIGINAL OWNER AND DILIGENT ABOUT KEEPING THE MAINTENANCE UP TO DATE.  IT HAD 115,000 MILES WHEN I PURCHASED IT AND HAD TO REPLACE BATTERY AND REAR BRAKES WITHIN 3 MONTHS ALTHOUGH SHE HAD REPLACED REAR BRAKES 6 MONTHS EARLIER. MY COMPLAINT IS THE PARKING BRAKE NEVER SEEMED TO HOLD AND I WOULD NEED TO LEAVE THE CAR IN GEAR WHEN PARKING THE CAR ON A HILL.  THE CAR HAD ROLLED BACK WHEN I LEFT THE CAR PARKED AT MY WORK 6 MONTHS AGO AND IT ROLLED BACK AND HIT THE SIDEWALK CURB.  NO DAMAGE AT THE TIME.  TODAY 8/28.17 I WENT TO THE STORE AND PARKED THE CAR OUTSIDE THE STORES ENTRANCE DOOR.  THE LOT HAS A VERY SLIGHT SLOPE BUT GENERALLY LEVEL.  I PULLED BACK ON THE HAND BRAKE WHICH SEEMED SECURE.  WHEN I LEFT THE CAR I WAS GONE FOR LESS THAN 3 MIN WHEN I ENTERED THE STORE. I HAD FORGOTTEN MY CELLPHONE AND RETURNED TO THE CAR WHICH WAS ONLY 10 FT FROM DOOR. IT HAD ROLLED BACK ABOUT 50 FT AND HIT A TREE IN THE PARKING LOT..  THE CRASH CAUSED DAMAGE TO MY REAR RIGHT RIGHT FENDER AND QUARTER PANEL IN THE AMOUNT OF OVER $2000.  THIS CRASH WAS DIRECT RESULT OF A FAULTY HAND BRAKE. IT WAS ONLY A MIRACLE THAT NO CAR OR CHILDREN WERE HIT BY THE CAR.  ONLY A LONE TREE WAS DAMAGED.  I BELIEVE THIS IS A DEFECT OF THIS MODEL.  MY DAUGHTER CONFIRMED THAT THIS HAD ALSO OCCURRED WITH HER AFTER SETTING THE PARKING BRAKE TO HIS FULL STOP POSITION. I BELIEVE VW SHOULD TAKE RESPONSIBILITY FOR THE DAMAGES.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*