TL* THE CONTACT OWNED A 2017 NISSAN VERSA. WHILE DRIVING 35 MPH, THE VEHICLE WAS INVOLVED IN A CHAIN REACTION CRASH. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO SLOW DOWN. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE, WHICH THEN CRASHED INTO THE PRECEDING VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELTS FAILED TO FUNCTION AS INTENDED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BRUISED CHEST AND FRACTURED RIBS, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 12,000. ..UPDATED 09/11/17 *BF ...UPDATED 10/19/17 *BF *JS *CN