# 2012 DODGE DURANGO — ELECTRICAL SYSTEM
> NHTSA complaint `1414197` · 2017-10-13 · Chrysler (FCA US, LLC)
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** DODGE
- **Model:** DURANGO
- **Year:** 2012
- **Manufacturer:** Chrysler (FCA US, LLC)
- **Component:** ELECTRICAL SYSTEM
- **Miles at failure:** 90,000
- **Speed:** 30 mph
## Narrative
I WAS DRIVING MY DURANGO IN THE CITY GOING 30 MILES PER HOUR ON 10/05/17 AND MY BATTERY LIGHT CAME ON, I PULLED OVER TO CHECK THE BATTERY AND THE ALTERNATOR WAS SMOKING. I THANKFULLY PULLED OVER AT A AUTO PARTS STORE AND THEY WERE ABLE TO HELP ME GET MY BATTERY DISCONNECTED SO THAT THEY FIRE IN THE ALTERNATOR WOULD STOP. I CONTACTED DODGE AND THEY ORIGINALLY TOLD ME THAT MY ALTERNATOR WAS NOT RECALLED. I FOUND THIS WEBSITE AND ENTERED MY VIN NUMBER AND IT CAME UP WITH THE T36 RECALL WHICH IS THE ALTERNATOR. I CONTACTED DODGE AND THEY ARE REFUSING TO COMMUNICATE WITH ME. I FILED A COMPLAINT ON 10/6/17 WITH DODGE AND NO ONE HAS CALLED ME. I HAVE CALLED NUMEROUS TIMES AND NO ONE WILL COMMUNICATE WITH ME ON HOW THEY ARE GOING TO FIX MY CAR OR LET ME KNOW WHAT IS GOING ON. I HAVE BEEN WITH OUT MY VEHICLE FOR A WEEK NOW AND DODGE DOESN'T SEEM TO CARE AND THEY TOLD ME THAT THE AGE OF THE VEHICLE IT IS TYPICAL TO HAVE CAR PROBLEMS. I UNDERSTAND CAR PROBLEMS, BUT JUST TO DRIVE DOWN THE ROAD AND HAVE THE ALTERNATOR CATCH FIRE IT NOT TYPICAL CAR PROBLEMS.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*