TL* THE CONTACT OWNED A 2009 CHEVROLET MALIBU. WHILE THE CONTACT WAS STOPPED AT A RED LIGHT, A FEDEX TRUCK CRASHED INTO THE REAR OF THE VEHICLE AND PUSHED THE CONTACT'S VEHICLE INTO TRAFFIC. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED HEAD INJURIES AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 31,000. *BF UPDATED 8/20/18*JB