NHTSA complaint: 2008 MERCURY MARINER — STEERING
MY POWER STEERING WAS REPROGRAMMED UNDER RECALL 14S05 BACK IN 2015. BECAUSE I DID NOT HAVE ANY ACTIVE CODES IN MY SYSTEM FORWARD REPROGRAMMED THE POWER STEERING CONTROL MODULE. MY VEHICLE NOW IS SHOWING TROUBLE CODE B2278. THE ORIGINAL CODE THAT TRIGGERED A RECALL. MY POWER STEERING FAILED WHILE I WAS DRIVING THE VEHICLE. AS A RESULT I TORE A MUSCLE IN MY SIDE TRYING TO MAINTAIN CONTROL OF MY VEHICLE. I ATTEMPTED TO CONTACT THE DEALERSHIP AND WAS TOLD THAT THE RECALL WAS WORKED AND CLOSED. HOWEVER I DECIDED TO CONTACT FORD MOTOR COMPANY IN MICHIGAN TO SEE IF THEY COULD RE OPEN MY RECALL. I WAS INFORMED BY A REPRESENTATIVE BY THE NAME OF MICKEY THAT IT WAS BASICALLY MY RESPONSIBILITY NOW AND NOT THEIR PROBLEM. I JUST WANT MY VEHICLE REPAIRED UNDER RECALL.
National Highway Traffic Safety Administration — Office of Defects Investigation