# 2008 MERCURY MARINER — STEERING
> NHTSA complaint `1424860` · 2017-11-14 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** No
## Vehicle
- **Make:** MERCURY
- **Model:** MARINER
- **Year:** 2008
- **Manufacturer:** Ford Motor Company
- **Component:** STEERING
- **Miles at failure:** 131,000
- **Speed:** 25 mph
## Narrative
MY POWER STEERING WAS REPROGRAMMED UNDER RECALL 14S05 BACK IN 2015. BECAUSE I DID NOT HAVE ANY ACTIVE CODES IN MY SYSTEM FORWARD REPROGRAMMED THE POWER STEERING CONTROL MODULE. MY VEHICLE NOW IS SHOWING TROUBLE CODE B2278. THE ORIGINAL CODE THAT TRIGGERED A RECALL. MY POWER STEERING FAILED WHILE I WAS DRIVING THE VEHICLE. AS A RESULT I TORE A MUSCLE IN MY SIDE TRYING TO MAINTAIN CONTROL OF MY VEHICLE. I ATTEMPTED TO CONTACT THE DEALERSHIP AND WAS TOLD THAT THE RECALL WAS WORKED AND CLOSED. HOWEVER I DECIDED TO CONTACT FORD MOTOR COMPANY IN MICHIGAN TO SEE IF THEY COULD RE OPEN MY RECALL. I WAS INFORMED BY A REPRESENTATIVE BY THE NAME OF MICKEY THAT IT WAS BASICALLY MY RESPONSIBILITY NOW AND NOT THEIR PROBLEM. I JUST WANT MY VEHICLE REPAIRED UNDER RECALL.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*