# 2017 TOYOTA HIGHLANDER — UNKNOWN OR OTHER
> NHTSA complaint `1428285` · 2017-11-27 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** TOYOTA
- **Model:** HIGHLANDER
- **Year:** 2017
- **Manufacturer:** Toyota Motor Corporation
- **Component:** UNKNOWN OR OTHER
- **Miles at failure:** 2,600
- **Speed:** 10 mph
## Narrative
WE WERE IN A THANKSGIVING DAY RELATED TOUCH N GO TRAFFIC ON A NORMAL STREET, WHICH ENTERS INTO A MALL. ALL OF US ARE STOPPED AT A RED LIGHT, CAR AHEAD OF US JUST STARTED MOVING AND WE FOLLOWED AFTER ALLOWING A SAFE DISTANCE, THEN SUDDENLY THE CAR AHEAD OF US STOPPED, SO I TRIED STOPPING QUICKLY, BUT THE CAR'S AUTOMATIC COLLISION AVOIDANCE KICKED IN AND TOOK CONTROL OF MY BRAKES, BUT IT STILL DIDNT STOP, I WAS TRYING TO STOP, BUT THE BRAKES WERE NOT WORKING. ENDED UP REAR-ENDING CAR INFRONT OF ME. THE WHOLE POINT OF THIS SAFETY FEATURE WAS TO PREVENT THE CAR FROM REAR ENDING OTHER CARS IN DAY-TO-DAY TRAFFIC SITUATIONS. ALSO OUR SPEED WAS NOT MORE THAN 20 MPH, WHEN I HIT THE GAS PEDAL, ALMOST INSTANTLY I REALIZED I HAVE TO STOP AND TOOK MY FOOT OFF THE PEDAL, TRIED BRAKING, BUT CAR KEPT ROLLING FORWARD. THIS IS JUST 4 MONTH OLD CAR WITH 2500 MILES ON IT. WAITING TO SEE HOW TOYOTA HANDLES MY CASE, IN THE MEANTIME, INSURANCE THINKS I AM AT FAULT AND STARTED THE CLAIM, COVERING THE CAR INFRONT OF ME.    MY DASHBOARD DISPLAYED A "BRAKE" MESSAGE IN RED COLOR, WHICH IS TRUE, IT IDENTIFIED A COLLISION, BUT DIDNT STOP. IMO STOPPING IS MORE IMPORTANT!    THERE WAS SOME DAMAGE TO CAR INFRONT OF ME, MY CAR HAD SOME MINOR DAMAGE TO GRILLS AND FRONT BUMPER AREA.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*