NHTSA complaint: 2010 LEXUS HS 250 HYBRID — AIR BAGS
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE AT A YIELD SIGN, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH, CONCUSSION TO THE HEAD, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO ESKRIDGE LEXUS COLLISION CENTER (12401 N SANTA FE AVE, OKLAHOMA CITY, OK 73114, PHONE: 405-755-7772). THE DEALER FAILED TO DIAGNOSE THE AIR BAG FAILURE AND STATED THAT THEY RESET THE AIR BAG INDICATOR ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT REPAIRED FOR THE AIR BAG FAILURE. THE MANUFACTURER ADVISED THE CONTACT TO FILE A COMPLAINT WITH THEIR LEGAL OFFICE AND NOTHING ELSE COULD BE DONE. THE MANUFACTURER DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. *BF CONSUMER STATED NOTHING WAS DONE TO CORRECT THE FAILURE. UPDATED 8/30/18*JB
National Highway Traffic Safety Administration — Office of Defects Investigation