# 2014 JEEP GRAND CHEROKEE — ELECTRICAL SYSTEM
> NHTSA complaint `1441369` · 2018-01-18 · Chrysler (FCA US, LLC)
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** JEEP
- **Model:** GRAND CHEROKEE
- **Year:** 2014
- **Manufacturer:** Chrysler (FCA US, LLC)
- **Component:** ELECTRICAL SYSTEM
- **Miles at failure:** 75,000
- **Speed:** 2 mph
## Narrative
ON DECEMBER 24, 2017 MY ALTERNATOR SHORT CIRCUITED AND MY ALTERNATOR CAUGHT ON FIRE.  MY CAR WAS DOING NOTHING OUT OF THE ORDINARY BY DELIVERING CHRISTMAS GIFTS TO FAMILY AND FRIENDS WITHIN A TWO MILE RADIUS.  INITIALLY WHEN I STARTED THE CAR, IT SOUNDED A LITTLE OUT OF THE ORDINARY, BUT NO SIGNS OF HAVING AN ISSUE.  I DROVE LESS THAN A MILE, AND IT STARTED TO HAVE AN ELECTRICAL BURNING SMELL.  I PARKED MY CAR AND TURNED IT OFF, AND WHEN I STARTED THE CAR AGAIN, THE CAR HAD A HUMMING SOUND, AND THE BATTERY LIGHT CAME ON.  I DROVE TEN FEET AND THERE WAS SMOKE EVERYWHERE IN MY VEHICLE.  WHEN I OPENED MY HOOD, MY ALTERNATOR WAS ON FIRE.  I PARKED THE CAR, AND NEVER DROVE IT AFTER THAT.  I HAD TO HAVE MY CAR TOWED TO KONA AUTO CENTER AT MY OWN EXPENSE.  KONA AUTO CENTER WAS NOT HELPFUL, AND DID NOT HAVE A REPLACEMENT PART FOR THE ALTERNATOR.  THEY TOLD ME TO GO AND BUY ONE, BUT IF SOMETHING HAPPENS THEN IT WOULD BE MY FAULT.  THEY GAVE ME THE RUN AROUND, AND I ENDED UP BEING MORE FRUSTRATED BECAUSE THEY WOULD NOT GIVE ME LOANER, AND KEPT TRYING TO UPSELL ME TO ANOTHER VEHICLE.  THE REPAIR TO MY CAR WAS NOT A CONCERN OF THEIRS, AND THEY COULD NOT GIVE ME A WINDOW OF REPAIR TIME.  BEING A SINGLE MOTHER, AND A MANAGER FOR MY COMPANY, I DO NOT HAVE TIME TO WASTE.  I ENDED UP TRADING MY JEEP IN, AND NOTHING WAS RESOLVED.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*